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Cancelling RingCentral Took Over an Hour and Felt Deliberately Designed to Exhaust Customers
Spent over an hour trying to cancel services with RingCentral today and it was one of the most infuriating support experiences I’ve dealt with in years. I submitted a cancellation ticket 3 days ago. No response. Called c…
My company executives thinks it can replace 100 percent of our help desk teams with AI agents.... This year.
For the record, we support 100,000 users. Thoughts? Anyone else dealing with lunacy around AI potential from executives? "Tell me you've never worked a day of help desk, without telling me you've never worked a day of he…
Show HN: Roar – A macOS CLI tool for notifications
I've got so many things running in the background with LLMs that keeping track of what they are doing is a bit of a nightmare. I tend to use Python for scripting, and getting it to show notifications on a mac usually inv…
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Show HN: Fed.run – online collaborative Rust IDE and Markdown editor
I’ve been fascinated by CRDTs for the last while and wanted to make something practical with them. I also like to code on my phone but was kind of disappointed with what I’ve tried. So I made fed.run. It’s a progressive …
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Microsoft's own field rep is poaching my CSP customer with $500K in incentives... anyone fought back and won?
hey guys, hoping i can get some help :( I have a customer up for renewal, decent-sized deal. Out of nowhere, their Microsoft account executive who was supposed to be helping them navigate their tech stack is now pitching…
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