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Showing top 105 results for "Customer trust issues"

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When is a customer not a customer?

Amazon sued [PDF] Perplexity last November, arguing that the AI company deliberately disguised its automated browser to make it look like a customer using Chrome. In doing so, the biz argues, Perplexity is violating Amazon's rules prohibiting automated data gathering and is creating a security risk by relying on user credentials. At the time, Amazon accused Perplexity of ignoring its cease-and-desist demands and putting customers at risk by requiring them to expose their login details to a browser with documented security vulnerabilities. "When customers who use the Comet AI agent cannot trust

Perplexity Comet hurtling toward Amazon ban

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