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According to Xbox CTO Scott Van Vliet, a failure in an external licensing system that Xbox depends on caused the disruption, and some publishing partners rely on that same infrastructure while others do not. Because those partners and games used the affected licensing checks, they were blocked, while titles and partners not dependent on the failing system continued to work. The company also rerouted traffic and recovery returned unevenly across regions, which contributed to inconsistent access. Answered

On-call teams declared a major incident and worked to reroute traffic onto healthy parts of the system while identifying the root cause. As a result, service was restored unevenly across regions, with some Xbox users regaining access earlier than others. Answered

The outage lasted about 16 hours globally, though some users in certain regions regained access earlier than others. Recovery happened unevenly because a failure in an external licensing system Xbox depends on caused localized problems that required on-call teams to reroute traffic onto healthy parts of the system while they identified the root cause. Xbox also said some publishing partners relying on that infrastructure were impacted differently, which contributed to the uneven return of services. Answered

Some players reported games missing from their libraries entirely, and others saw ownership warnings on titles they had already paid for. Xbox Support acknowledged sign-in, library, and game launch issues during the outages. Answered