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Is it common for Zotac to substitute newer, higher-performing GPUs when original models are unavailable?

Yes. The article reports at least two U.S. customers have received RTX 5090 replacements when RTX 4090 stock was unavailable, and Zotac's warranty policy explicitly allows unavailable products to be replaced with hardware offering equal or greater performance. These upgrades are therefore possible under the company policy rather than being unique incidents. Answered

ZOTAC replaces RTX 4090 with RTX 5090 after fourth RMA, but the warranty is only 30 days
Why did Zotac replace the RTX 4090 with an RTX 5090 for this RMA?

Zotac replaced the RTX 4090 with an RTX 5090 because they could not source RTX 4090 replacement stock and their warranty policy allows out-of-stock products to be replaced with hardware offering equal or greater performance. The upgrade followed Zotac's policy of substituting unavailable products with comparable or superior models. Answered

ZOTAC replaces RTX 4090 with RTX 5090 after fourth RMA, but the warranty is only 30 days
What warranty terms allow Zotac to provide a replacement with only the original product’s remaining coverage?

Zotac’s warranty policy states that if a product is unavailable it can be replaced with hardware offering equal or greater performance, and replacement units remain covered only for the original product’s remaining warranty period rather than starting a new warranty. In this case the RTX 5090 replacement inherited the RTX 4090’s one month of remaining coverage, resulting in a 30-day warranty. Answered

ZOTAC replaces RTX 4090 with RTX 5090 after fourth RMA, but the warranty is only 30 days

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