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What steps did the PC shop owner take after receiving the first empty CPU box?

He filed for a refund, received the refund, and reordered the same Ryzen 5 9600X. He also filmed the unboxing (which he says smoothed the refund process) and now records every unboxing for marketplace purchases. Answered

Redditor receives not one but TWO empty boxes of Ryzen 5 9600X from Amazon