Instagram's AI Chatbot Gave Away a Bunch of Accounts to Hackers
… 404 Media reports that Meta is in the middle of "securing impacted accounts." Meta has not yet responded to a request for comment. …
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How did the hack happen?
The problem is almost entirely due to Meta's customer support now being run by AI. The tech giant made the switch back in March, saying it would enable "24/7 help for account issues like updating your password and settings for your profile." But with the AI chatbot handling the whole process, humans couldn't step in when suspicious activity began. That allowed hackers to carry out the social engineering-style attack and pull it off multiple times before anyone noticed. Per Cybersecurity News, security researchers ZachXBT and Dark Web Informer were the first to publicly expose the exploit, but
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