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How do you make an AI seem “warm”?

In the study, the researchers defined the “warmness” of a language model based on “the degree to which its outputs lead users to infer positive intent, signaling trustworthiness, friendliness, and sociability.” To measure the effect of those kinds of language patterns, the researchers used supervised fine-tuning techniques to modify four open-weights models (Llama-3.1-8B-Instruct, Mistral-Small-Instruct-2409, Qwen-2.5-32B-Instruct, Llama-3.1-70B-Instruct), and one proprietary model (GPT-4o). The fine-tuning instructions guided the models to “increase … expressions of empathy, inclusive pronoun

Study: AI models that consider users' feelings are more likely to make errors
Do you want nice or do you want it right?

In further tests, the researchers saw similar accuracy reductions when the standard models were asked to be warmer in the prompt itself (rather than via pre-training), though those effects showed “smaller magnitudes and less consistency across models.” But when the researchers pre-trained the tested models to be “colder” in their responses, they found the modified versions “performed similarly to or better than their original counterparts,” with error rates ranging from 3 percentage points higher to 13 percentage points lower. It’s important to note that this research involves smaller, older m

Study: AI models that consider users' feelings are more likely to make errors

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