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How do you make an AI seem “warm”?

In the study, the researchers defined the “warmness” of a language model based on “the degree to which its outputs lead users to infer positive intent, signaling trustworthiness, friendliness, and sociability.” To measure the effect of those kinds of language patterns, the researchers used supervised fine-tuning techniques to modify four open-weights models (Llama-3.1-8B-Instruct, Mistral-Small-Instruct-2409, Qwen-2.5-32B-Instruct, Llama-3.1-70B-Instruct), and one proprietary model (GPT-4o). The fine-tuning instructions guided the models to “increase … expressions of empathy, inclusive pronoun

Study: AI models that consider users' feelings are more likely to make errors